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Fix PUBG Unknown Error: Please Restart your Device

How to fix PUBG Unknown Error: PUBG is not just a game, but it is a source of addiction. This game is so good that I can’t stop myself playing it. No matter how busy or tired I am, one PUBG game is a must. My day isn’t over without a game of PUBG. This is one of the most trending games of today’s era. Even when I go to a park for an evening walk, I see kids gathered around and teamed up playing PUBG. This game has certainly cemented its place. Also, the continuous, consistent and stable updates are making this game more interesting day by day.

The fact that this game is handling countless number of users and it requires a strong internet connectivity for better user experience adds a lot of pressure (rather responsibility) on Bluehole company (the makers of PUBG). We have to appreciate that the game runs smooth on almost every device. However, there are instances when users have reported facing few glitches, specially when they launch the game. There can be a number of reasons for this, and the most common being: slow internet speed. Most of the issues that users face in PUBG can be solved by connecting to a better internet (preferably a strong WiFi).

One such issue that PUBG users are facing these days is an error message that says:

Unknown Error: Please restart your device and try again. Error Code:

556793857 (Tap cancel to exit game)

This is followed by an OK button. Tapping on OK button will close the game. You might be getting a different error code than the one we are getting. However, the message would be same. I know how it feels when such errors restrict you from playing a game like PUBG. For this reason, I have prepared a simple guide through which you can get rid of PUBG Unknown Error: Please restart your device. So, let us not waste anytime further and get started with implementing the methods to fix PUBG Unknown Error: Please restart your device.


In this section, we will give you few methods that you can implement to get rid of this annoying error. So, please be patient and carefully implement the steps that we have mentioned.

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An Ad Blocker app can cause PUBG to behave unexpectedly. If you have any Ad Blocker app installed on your mobile phone, better disable or uninstall it right away. Once you install an Ad Blocker app, try to launch PUBG Mobile on your device and check if the PUBG Unknown Error still persists.

If you do not have any Ad Blocker app installed, then this method is not applicable for you. So, better go for the next method.


As the error message explicitly saying, restart your device and try again – just do it. Restart your iOS or Android device and launch the game thereafter. If you are able to launch it properly, then congratulations. Otherwise, you have to put some extra effort (not too much though) as we have mentioned in our next methods.

Honestly, this method of restarting has not helped many users fix this PUBG Unknown Error. Though it has worked for few individuals, but not for everyone.


On any Android device, clearing the app data and cache can solve a number of problems and this error code is no different. So, follow these simple steps to clear PUBG Data and Cache from your android device.

  • Go to Settings and then Apps. 
  • Scroll down to find PUBG and tap on it.
  • Tap on Storage option.
  • Now tap on Clear Storage and Clear Cache options one by one.
  • Now try launching the app and check of the PUBG unknown error still persists.
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If none of the methods mentioned above were able to fix this problem, it is better you try to update the game (if available) or reinstall it from the scratch. This should ideally fix PUBG Unknown Error for you.

Also Read: Join PUBG Girls Whatsapp Groups

So, these were the few easy yet efficient methods to fix PUBG Unknown Error: Please restart your device. Hope you liked this article and were able to fix this error. However, if you are still stuck and need some help, feel free to reach out to us via comments or contact us page. We are always happy to help.

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3 Replies to “Fix PUBG Unknown Error: Please Restart your Device

  1. I am going with this issue I have updated my pubg mobile (new eragle) and when now I am trying to play thisit showing me the unknown error restart your device in while preparing resources also it shows me at the time of checking update shows me server is not available.

  2. my phone using facebook to log in the pubg,and i using wechat to log in to my pubg in my ipad.but how i cant get in to the lobby.

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